Help & Support

Most customer queries can be solved by clicking on the relevant section below. If you do need to contact us our customer service team will respond as quickly as possible, please allow up to 72 hours over the weekend and during busy periods.

Delivery & Warranty 

You should have been emailed tracking on dispatch, please check your junk folders. Your bike and or parts will be sent via courier, your tracking reference number can be found on the invoice attached. Check out our delivery section for full details on couriers and delivery times. Note: Small lower value items may be sent without tracking. If you still do not have your tracking email, please fill in our tracking form, found here.
We deliver our products across the globe and you can order straight from the website to any of the countries below. If your delivery country is not available in the table below or in the options when checking out, please click here to get a quote and we will get back to you as soon as possible.
Australia Austria Belgium
Bulgaria Canada Croatia
Czech Republic Denmark Estonia
Finland France Germany
Greece Hungary Iceland
Ireland Italy Japan
Latvia Lithuania Luxembourg
Mexico Netherlands New Zealand
Norway Poland Portugal
Romania Slovakia Slovenia
South Africa Spain Sweden
Switzerland United Kingdom United States
Jersey Canary Islands  

 

If you are not happy with your purchase for any reason, we will gladly accept your return within 14 days. Returns must be unused, in the state you received them, and in the original packaging. Please click here to go to our online returns form.
If you have a warranty claim inline with our terms and conditions our team will gladly assist you in getting your item fixed or replaced.

Important - 1 week service

As your bike will have been sent to you via mail order, it is your responsibility to ensure it has been assembled correctly. We allow you to assemble by yourself. However you must get a 1 week service by a qualified bicycle shop technician in order to qualify for your warranty. This is to ensure you have assembled your bicycle correctly and that everything is adjusted correctly e.g. spokes will need tightening, maybe your chain is too loose, brakes not set correctly, tyre pressure incorrect etc. If you do not have your 1 week service record (signed and stamped receipt), then your warranty is invalid.

Please click here to go to our online warranty form.

Bike Maintenance

Brakes can squeal due to a couple of things, make sure the braking surface is clean and free of oil/grime etc, then try "toeing brake pads in". Youtube has some great how to videos on toeing brake pads in, or you can speak with your local bicycle shop. For full instructions please see our PDI, located here.
Pegs can be fitted to you mafia bike, we use a 10mm front axle and a 12mm rear. At this time there are no 12mm pegs on the market but you can use 14mm pegs and make sure they are sat perfectly central on the axle. Alternatively, you could get 10mm pegs and drill out the rear in order to achieve the correct fitment. Remember adding pegs can affect your warranty for the future.
Some bikes in our range use a style where the top cap directly screws into the fork itself. These are tightened in the same way as conventional top caps so please make sure to loosen your side stem bolts before attempting to adjust the top cap.

FAQ

The Supermain is our new chromoly aftermarket complete bike. There are a few differences between it and the Madmain to achieve a lighter and stronger bike for riders who are slightly more experienced.
Click here to fill out our contact form and we'll get right back to you.